Returns & exchanges
We would rather fix the fit than take the piece back — but if it is not right, here is exactly how it works.
Last updated: 26 July 2026
The short version
- Exchanges are accepted within 14 days of delivery on unworn pieces with all tags attached.
- Alterations on Saint Therese pieces are complimentary within 30 days — often the better answer than an exchange.
- Bespoke, made-to-order, altered and sale pieces are final.
- Faulty or incorrectly supplied pieces are replaced or refunded in full, including delivery.
How to start a return
- Message us within 14 days of delivery with your order reference and what is wrong.
- We will confirm the return and send collection instructions. Do not send anything back before this — unannounced returns cannot be traced.
- Pack the piece in its original packaging, with tags attached and care card included.
- Once it arrives and passes inspection, we process the exchange or refund within five business days.
Return courier costs are for your account unless the piece is faulty or we sent the wrong item.
Condition we can accept
Pieces must come back exactly as they left us: unworn, unwashed, unaltered, free of make-up, fragrance, deodorant and smoke, with all tags and trims still attached.
We inspect every return. If a piece shows wear we will photograph it, contact you, and return it to you at your cost rather than quietly refusing the refund.
What we cannot take back
- Bespoke and made-to-order pieces, including anything cut to your measurements.
- Pieces that have been altered, by us or by anyone else.
- Sale and final-clearance pieces.
- Anything returned outside the 14-day window without prior agreement.
None of this limits your rights under the Consumer Protection Act, which continues to apply to faulty or misdescribed goods.
Refunds
Approved refunds are issued to the original payment method within five business days of inspection. Depending on your bank, funds can take a further three to seven days to reflect.
Delivery charges are refunded only where the piece was faulty or incorrectly supplied.
Talk to us first
Most returns we receive are fit issues we could have solved in twenty minutes. Before you send anything back, message us — alterations are complimentary within thirty days and usually turn a near-miss into your favourite piece.