Shipping & delivery
How and when your piece reaches you — and what happens at every step between the atelier and your door.
Last updated: 26 July 2026
Delivery options
| Method | Coverage | Timing | Cost |
|---|---|---|---|
| Standard Courier | Nationwide, door to door | 3 – 5 business days | R150.00 |
| Express Courier | Main centres | 1 – 2 business days | R320.00 |
| Boutique Collection | By appointment | Same or next day | Complimentary |
| Free Standard Delivery | Nationwide | 3 – 5 business days | On orders over R5 000.00 |
Processing time
Orders are checked, pressed and packed in our atelier within one to two business days. Delivery timing begins once the piece has been collected by the courier, not when the order is placed.
Orders placed after 13:00 on a Friday are processed the following Monday. We do not dispatch on public holidays.
Made-to-order and bespoke pieces follow their own timeline, agreed with you at consultation — typically eight to twelve weeks.
Tracking your order
You will receive a tracking number by email the moment your parcel leaves us. If you created an account, the order and its status also appear under order history.
All parcels require a signature. If nobody is available, the courier will attempt redelivery the next business day and then hold the parcel at the nearest depot for collection.
How it arrives
Gowns are packed flat in tissue inside a rigid box, or on a padded hanger in a garment bag where the construction requires it. Feathered and heavily embellished pieces are always boxed.
Everything arrives with fabric-specific care instructions and, where applicable, a spare set of the trim used on the piece.
International delivery
Our standard options cover South Africa. We do ship internationally on request — contact us before placing your order and we will quote courier costs and estimated duties for your destination.
Import duties and taxes are the responsibility of the recipient and are not included in our quoted shipping cost.
If something goes wrong
If a parcel is delayed, damaged in transit or does not arrive, tell us straight away. WhatsApp is fastest. We will trace it with the courier and, if it cannot be recovered, replace or refund the piece.
Please check your parcel on delivery and report any damage within 48 hours, with photographs, so we can lodge a claim in time.